Customer Service Representative -Monday-Friday 11am-4pm!

Hall's Culligan Water • Seven Hills, OH

1d • Onsite

About The Position

Hall's Culligan in Cleveland (Brooklyn Heights) is currently seeking an Entry Level Customer Service Representative to join our office support team. Starting hourly wage for this position is $17.75 per hour with opportunity for monthly bonus! As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Requirements

• Demonstrated competency in computer and/or tablet use, with above average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems as needed.
• Type a minimum of 40wpm, including ten-key, accurately and by touch.
• Strong communication skills.
• Commitment to teamwork.
• Effective problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Empathy and resilience – must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged.
• Adaptable to new processes and procedures.
• Maintain a positive attitude, even when challenging situations arise.
• Comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Nice To Haves

• Previous experience in a customer service role preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Workspace must be kept clean, organized and free of clutter and tripping hazards.
• Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Benefits

• Starting at $17.75/hr. with opportunity for monthly bonus.
• Stable and growing family-oriented company who regularly offers career advancement opportunities.
• Upskilling our employees and promoting from within.
• Opportunity to utilize Culligan equipment in your home free of charge!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed