Customer Service Representative

Community Choice Financial Family of Brands•Mesa, AZ

1d•Onsite

About The Position

The Customer Service Representative (CSR) helps community members access financial solutions by building relationships with a diverse customer base, processing transactions, and providing exceptional in-store experiences. The role includes check cashing, money transfers, customer payments, customer account support, and personalized financial service recommendations. It is an entry-level position offering hands-on training, coaching, and development, with opportunities for career advancement across the company’s brands. This is a full-time, in-person position at the TitleMax store at 2103 W. Guadalupe Road, Mesa, Arizona 85202. The schedule includes regular attendance and weekends, with a minimum of 40 hours per week. The hourly wage is $18.25. Duties may include work outside the office, such as vehicle appraisals, store errands, and external marketing, as well as participation in community and in-store events. Physical demands frequently include remaining stationary, standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating controls such as a keyboard.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish ability; may be required for certain locations.

Responsibilities

Build customer relationships that encourage lasting connections and repeat business.
Review, validate, and accurately process customer transactions.
Recommend personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.