Customer Service Representative

Ashley Furniture Industries • Fresno, CA

10h • $18 - $22

About The Position

The Customer Service Representative is Ashley’s front-line ambassador, serving as the first point of contact for customers and delivering professional, positive experiences. The role provides administrative support to store operations, assists with office functions, builds customer relationships, and supports the operational excellence of Ashley’s retail business.

The representative greets customers and responds to them in person, by phone, and by email; supports sales order processing and customer account management; handles payments and related financial procedures; and addresses customer inquiries and concerns. The role also supports audits, inventory processes, compliance checks, reporting, recordkeeping, and accurate completion and filing of sales and office paperwork. Representatives work with sales, merchandising, and other store associates, using point-of-sale systems, retail management software, Microsoft Office, and other business tools. Additional tasks may be assigned by management.

Requirements

• Legally authorized to work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledge of Microsoft Office Suite and system transactions.
• Ability to work flexible hours, including weekends and holidays, and rotate store opening and closing responsibilities across various shifts.
• Maintain reliable attendance.
• Ability to thrive in a team environment.

Nice To Haves

• One year of customer service, office, and/or administrative experience is preferred.

Responsibilities

• Greet customers warmly and professionally, representing Ashley’s brand image.
• Provide customer service in person, by phone, and by email.
• Assist with processing sales orders, ensuring documentation is complete and approvals are obtained before transactions are finalized.
• Process customer credit applications, assist with financing arrangements, and maintain customer account information in retail management systems.
• Follow cash-handling procedures, process payments, and reconcile transactions according to company policies under Office Manager supervision.
• Respond professionally to customer inquiries and concerns, escalate complex issues to management, and follow up to ensure resolution.
• Support management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying paperwork accuracy.
• Maintain accurate records, prepare routine reports, and complete and file sales and office paperwork according to company standards.
• Collaborate with sales, merchandising, and other store associates to support customer experience and efficient store operations.
• Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties.
• Complete additional tasks assigned by management.

Benefits

• Extended health benefits
• Dental benefits
• Vision insurance
• Employee discount of 10%–30%
• Life and disability insurance
• Flexible spending account
• 401(k)
• Paid time off, including 80 hours of paid vacation and 40 hours of California Paid Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED