Customer Service Representative
About The Position
The Customer Service Representative provides courteous, prompt, and attentive customer service while supporting store operations. The role handles customer transactions and operates equipment such as cash registers, fuel consoles, lottery machines, money order machines, and telecom transaction systems. It also helps maintain store cleanliness, equipment condition, merchandise stock, signage, and accurate sales, inventory, cash, and shift records. The position works overnights and requires weekday and weekend availability. Work is approximately 95% indoors, with duties that may include cleaning parking lots and gas pumps and taking out garbage. The employee works with minimum direction and periodic supervision, provides regular and predictable onsite attendance, and may be required to work irregular hours for job-related meetings. Other duties may be assigned by the Store Manager.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to accurately operate equipment that may include cash registers, scanners, hot or cold beverage dispensers, and other machines or tools.
- Ability to work as scheduled and arrive on time.
- Ability to communicate information and ideas so others understand.
- Ability to perform the four basic arithmetic operations preferred.
- Ability to perform the essential duties and physical functions of the position and work in the described conditions.
- Availability for overnight shifts, including weekdays and weekends.
Nice To Haves
- High school diploma or GED.
- Experience in retail sales.
- Ability to perform addition, subtraction, multiplication, and division.
Responsibilities
- Provide prompt, courteous, friendly, and attentive customer service; greet customers, assist them, offer suggestions, and thank them as they leave.
- Accurately ring up sales and handle cash, checks, and other forms of payment.
- Operate fuel consoles, lottery machines, money order machines, telecom transaction systems, and other store equipment.
- Arrive on time and follow the dress and appearance code.
- Clean and maintain the store inside and out, including equipment and general housekeeping duties.
- Inspect facilities and equipment for safety, cleanliness, and proper operation; notify the Store Manager of equipment failures or maintenance and supply needs.
- Complete merchandise ordering tasks, receive and verify vendor deliveries, maintain stock levels, rotate stock, and replenish counter supplies.
- Place advertising and pricing signs inside and outside the facility.
- Help control merchandise, cash shortages, and selling expenses; assist with inventory levels and shift audits.
- Maintain accurate cash, sales, inventory, shift, and timekeeping records; account for variances and report discrepancies to the Store Manager.
- Follow company or brand guidelines for product breakage and spoilage.
- Report incidents such as injuries, theft, property damage, sanitation or waste-disposal issues, and unsafe, unlawful, or unethical conduct to the Store Manager.
- May take inventory of supplies and equipment and attend job-related meetings, which may require irregular hours.
- Provide regular and predictable onsite attendance and perform other duties assigned by the Store Manager.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
