Customer Service Representative

Community Choice Financial Family of Brands•Brandon, FL

19h•Onsite

About The Position

The Customer Service Representative at InstaLoan in Brandon, Florida helps customers access financial solutions and provides in-store service in a fast-paced environment. The role builds customer relationships, processes transactions such as check cashing, money transfers, and payments, and supports customer account management. The company provides paid on-the-job training, coaching, and development opportunities, including cross-brand training and leadership development. This is an in-person, full-time position with a schedule of at least 40 hours per week and regular attendance, including weekends. The stated hourly wage is $15.50. Schedules, store hours, and minimum hours may vary by brand and at the Company's discretion.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver's license, auto insurance, and a personal vehicle for workday use; mileage is compensated.

Responsibilities

Connect with customers to cultivate lasting relationships and encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform duties outside the store where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and perform opening and closing procedures, including vault and cash-drawer management as needed.
Comply with Company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's eleven brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and HSA, FSA, and Dependent Care FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.