Customer Service Rep(03879) - 4388 Northlake Blvd
About The Position
Domino’s Customer Service Representatives provide friendly customer service while helping make, bake, or take pizzas during busy periods. Team members receive in-store training and support from a manager or teammate. The role can offer opportunities to develop a career with Domino’s, from customer service to management and franchise ownership. The position involves taking and processing orders in person and by phone, addressing customer concerns, handling cash, upselling, preparing food, making pizzas, maintaining food and portion controls, following hygiene and food-safety practices, and cleaning. Team members also operate equipment, stock ingredients and supplies, receive deliveries, take inventory, and complete related paperwork. Work takes place in a store, with temperatures ranging from about 36 degrees in the cooler to 90 degrees or higher in some work areas. Tasks may also involve adverse weather outdoors, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The job requires standing for most tasks, frequent walking over short distances, continuous reaching and hand use, and occasional lifting, carrying, pushing, pulling, climbing, bending, and crouching. Deliveries may include items weighing up to 50 pounds.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers, including by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise, rapid movements accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the described physical activities, including prolonged standing, frequent reaching and hand use, and lifting or carrying supplies weighing up to 50 pounds.
Responsibilities
- Demonstrate a friendly, positive attitude and strong customer service skills.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Prepare food and make Domino’s pizzas while maintaining food and portion controls.
- Follow hygiene and food-safety practices.
- Operate store equipment.
- Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility, generally on a daily basis.
- Give and understand written instructions and communicate with customers and co-workers to process orders.
- Enter orders using a computer keyboard or touch screen.
- Unload deliveries using a hand truck and move, carry, push, or pull supplies as needed.
- Perform occasional maintenance and cleaning tasks involving stairs or a ladder.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
