Customer Service Representative - Coral Gables, FL Call Center

Answering Service Care•Coral Gables, FL

14d

About The Position

As an Answering Service Agent, you’ll be the professional, friendly voice for the businesses the company serves. You’ll primarily handle calls for a designated group of industries and may support other accounts during busy periods. The role involves answering inbound calls and making outbound calls, as well as supporting customers through live chat, SMS, and email. Starting pay is $16.00 per hour, or $16.50 per hour for bilingual English/Spanish employees. Pay increases after four months to $16.50 per hour, or $17.00 per hour for bilingual employees. Weekly performance bonuses start at $2.75 per hour above starting pay when performance expectations are exceeded. Pay is deposited weekly, and annual performance reviews are provided. Full-time and part-time daytime and evening schedules are available. All schedules include one weekend shift, Saturday or Sunday.

Requirements

Strong verbal and written communication skills.
Ability to multitask and stay focused in a fast-paced environment.
Patience, empathy, and a positive attitude under pressure.
Intermediate to advanced computer skills.

Nice To Haves

Customer service experience is preferred; retail, hospitality, reception, and call center backgrounds are relevant.
Bilingual English/Spanish skills are a plus, but are not required.

Responsibilities

Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
Follow call scripts and industry-specific guidelines while listening carefully to callers.
Complete lead intakes, schedule appointments, and transfer calls to the appropriate contacts.
Dispatch messages clearly, accurately, and on time.
Navigate multiple systems and maintain thorough call records.
Support customers through live chat, SMS, and email.