Shared Customer Service Coral Gables, FL

Cosentino•Coral Gables, FL

3d•$20 - $22•Onsite

About The Position

Stone Systems is seeking a Shared Customer Service Representative for its shop in Coral Gables, Florida. The role coordinates and controls customer service team activities to maintain and enhance customer relationships while meeting organizational and operational objectives. The position collaborates with the Shared Services Customer Service Manager and local managers, supports the team’s functions, and may take on additional duties as business needs evolve. The starting hourly pay range is $20–$22. The position may also be eligible for a potential annual award based on individual and company performance, subject to the company plan. Cosentino describes itself as an international business with a presence in more than 100 countries and five continents, focused on innovative and sustainable architectural and decorative surfaces.

Requirements

At least 3 years of customer service experience.
High school diploma or GED.
Proficiency in Microsoft Office, including Excel and Outlook.
Excellent time-management skills and ability to multitask and prioritize in an extremely fast-paced environment.
Customer-service orientation.
Strong organizational and planning skills in a fast-paced environment.
Excellent written and verbal communication skills.
Leadership skills.
Quick decision-making skills and ability to solve problems.

Nice To Haves

Experience with Job Tracker.
Experience in the stone, industrial, or manufacturing industry.
Associate degree in business or a related area.

Responsibilities

Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department.
Maintain high customer service levels.
Implement policies and procedures.
Assist with complex order-processing challenges.
Monitor the accuracy of Shared Services team members.
Receive payments for order changes.
Identify and implement strategies to improve service quality, productivity, and profitability.
Prepare and deliver KPI analysis of the customer service team.
Coordinate and manage customer service projects and initiatives.
Identify and address staff training and coaching needs.
Update daily reporting.
Communicate with local managers.
Provide backup support for all team functions.
Promote cooperation and commitment within the team to achieve goals and deliverables.
Perform other duties as assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Basic life insurance
Supplemental insurance
401(k) retirement plan
Accrued vacation time
5 days of sick time
Two floating holidays each year for full-time employees; employees hired after July 1 receive one floating holiday for that calendar year
Potential annual award based on individual and company performance