Shared Customer Service Coral Gables, FL

Cosentino • Houston, TX

3d • $20 - $22 • Onsite

About The Position

Stone Systems is seeking a Shared Customer Service Representative for its shop in Coral Gables, Florida. The position coordinates and controls customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives. The role collaborates with the Shared Services Customer Service Manager, helps ensure the department operates effectively, maintains customer service standards, and supports team members and local managers. Responsibilities may evolve with business needs, and management may assign additional duties.

Requirements

• Minimum 3 years of customer service experience.
• High school diploma or GED.
• Proficiency in Microsoft Office, including Excel and Outlook.
• Excellent time-management skills and ability to multitask and prioritize work in an extremely fast-paced environment.
• Customer-service-oriented approach.
• Strong organizational and planning skills in a fast-paced environment.
• Excellent written and verbal communication skills.
• Leadership skills.
• Quick decision-making skills and ability to solve problems.

Nice To Haves

• Experience with Job Tracker.
• Experience in the stone, industrial, or manufacturing industries.
• Associate degree in Business or a related area.

Responsibilities

• Collaborate with the Shared Services Customer Service Manager.
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department.
• Maintain high customer service levels.
• Implement policies and procedures.
• Assist with complex order-processing challenges.
• Monitor the accuracy of Shared Services team members.
• Receive payments for order changes.
• Identify and implement strategies to improve service quality, productivity, and profitability.
• Prepare and deliver KPI analysis of the customer service team.
• Coordinate and manage customer service projects and initiatives.
• Identify and address staff training and coaching needs.
• Update daily reporting.
• Communicate with local managers.
• Provide backup support for all team functions.
• Promote cooperation and commitment within a team to achieve goals and deliverables.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision insurance, subject to applicable eligibility requirements.
• Short-term and long-term disability insurance.
• Basic life and supplemental insurance.
• 401(k) retirement plan, with enrollment available starting the first of the month.
• Accrued vacation time.
• 5 days of sick time.
• Two floating holidays each year for full-time employees; employees hired after July 1 receive one floating holiday for that calendar year.
• Potential annual award depending on individual and company performance, in accordance with the terms of the Company’s plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED