Customer Service Representative

Sunrise Sanitation Services, Inc.•Grantsville, MD

17d•$15 - $17•Onsite

About The Position

The Customer Service Representative at Sunrise Sanitation Services, Inc. serves as the first point of contact for our customers. This role is essential in ensuring prompt, courteous, and accurate communication while supporting the scheduling of services, billing inquiries, and account management. The Customer Service Representative works closely with the Dispatch, Operations, and Sales teams to deliver reliable service and uphold our commitment to excellence.

Requirements

High school diploma or equivalent required
Prior customer service or administrative experience required
Strong communication and problem-solving skills.
Proficiency with Microsoft Office, especially Excel.
Organized, detail-oriented, and able to handle multiple priorities.

Nice To Haves

some college preferred
waste industry experience a plus

Responsibilities

Answer incoming phone calls, emails, and messages in a professional and timely manner.
Assist customers with account setup, service scheduling, and payment processing.
Provide accurate information about services, pricing, and policies.
Handle customer concerns by collaborating with Dispatch and Operations to resolve issues promptly.
Process customer payments and deposits with accuracy.
Maintain up-to-date customer account information and records.
Assist with invoicing and account adjustments as needed.
Generate reports using Excel and office systems.
Coordinate with Dispatch on service requests, scheduling, and updates.
Partner with Sales to provide customers with information about service options.
Support internal teams with customer-related data and account documentation.