Customer Service Rep(02809) - 507 Commerce Drive
Domino's Franchise•Savoy, IL
•Onsite
About The Position
The Customer Service Representative is a front-line team member responsible for delivering friendly, professional, and empathetic customer service. The role involves taking orders by phone and in person, handling cash transactions, answering customer inquiries, and resolving issues. The representative also supports store operations and order fulfillment, maintains a clean and welcoming environment, and contributes to an efficient, collaborative team.
Requirements
- Strong customer service skills and a friendly, professional, empathetic demeanor.
- Excellent verbal and written communication abilities.
- Ability to take orders and handle phone calls professionally.
- Basic math skills for cash handling and order processing.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive, collaborative team attitude.
- Detail-oriented approach to order accuracy and customer satisfaction.
- Problem-solving and conflict-resolution skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Reliability, punctuality, and a strong work ethic.
- Flexibility to work weekends, holidays, and various shifts as needed.
- Willingness to learn company-specific procedures and operational standards.
- Patience and resilience when handling challenging situations.
Nice To Haves
- High school diploma or equivalent (preferred).
- Previous customer service experience (preferred, but not required).
Responsibilities
- Provide exceptional customer service through friendly, professional, and empathetic interactions.
- Accurately take customer orders by phone and in person.
- Handle cash transactions and maintain accurate financial records.
- Address customer inquiries and resolve issues promptly and courteously.
- Maintain a clean, organized, and welcoming work environment.
- Assist with store operations, including restocking, cleaning, and inventory management.
- Collaborate with team members to support efficient order fulfillment and workflow.
- Multitask in a fast-paced environment while maintaining quality and accuracy.
- Contribute to a positive, inclusive, and collaborative team atmosphere.
- Learn and follow company procedures and operational standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
