Phone Banker, Credit Union Customer Service Rep
SC State Credit Union•Columbia, SC
•$17 - $23•Onsite
About The Position
SC State Credit Union is hiring a full-time, onsite Customer Service Representative in Columbia, South Carolina. The role provides service to a diverse member base, helping members with inquiries and transactions and contributing to a member-focused experience. The representative communicates with members by phone, provides personalized service, collaborates with team members, and stays current on the credit union’s products and services.
Requirements
- Strong verbal and written communication skills.
- Active listening skills to understand member needs and provide tailored solutions.
- Empathy and ability to help members feel valued and understood.
- Problem-solving abilities to address inquiries and resolve issues promptly.
- Professional demeanor and adaptability in a dynamic environment.
- Time-management and organizational skills to handle multiple tasks while maintaining strong customer service.
Responsibilities
- Assist members with inquiries and transactions, ensuring clarity and understanding.
- Address member needs efficiently, including account inquiries and issue resolution.
- Engage with members over the phone and provide personalized service with a positive, professional demeanor.
- Collaborate with team members to improve service delivery and uphold service standards.
- Keep knowledge of products and services current to provide accurate information and recommendations.
- Nurture member relationships and contribute to customer loyalty.
Benefits
- Medical, dental, vision, prescription, and life insurance.
- 401(k) with employer matching contributions.
- Tuition reimbursement.
- Federal Reserve Banks holiday schedule.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
