Phone Banker, Credit Union Customer Service Rep

SC State Credit Union•Columbia, SC

4d•Onsite

About The Position

SC State Credit Union is hiring a full-time, onsite Customer Service Representative in Columbia, South Carolina. The role provides an opportunity to serve a diverse member base and contribute to a member-focused experience in a high-performance, customer-centric environment. The representative assists members with inquiries and transactions, including account inquiries and issue resolution. The role involves engaging with members by phone, providing personalized and professional service, collaborating with team members to improve service delivery, and keeping current on the credit union’s products and services to provide accurate information and recommendations. The position helps nurture member relationships and loyalty.

Requirements

Strong verbal and written communication skills.
Active listening skills.
Empathy and the ability to help members feel valued and understood.
Problem-solving abilities to address inquiries and resolve issues promptly.
Professional demeanor and adaptability in a dynamic environment.
Time management and organizational skills to handle multiple tasks while maintaining customer service quality.

Responsibilities

Assist members with inquiries and transactions.
Address member needs efficiently, including account inquiries and issue resolution.
Engage with members over the phone and provide personalized, positive, and professional service.
Collaborate with team members to enhance service delivery and uphold service standards.
Regularly update knowledge of the credit union’s products and services.
Provide accurate information and recommendations to members.
Nurture member relationships and foster customer loyalty.