Customer Service Representative
About The Position
Grande Fond du Lac is searching for our next Customer Service Representative! This role is ideal for a detail-oriented customer service professional who thrives in a fast-paced environment and enjoys collaborating across multiple teams. As a key partner to customers, Sales, Supply Chain, Transportation, Warehouse, and Accounting, you will manage the end-to-end order process, ensuring orders are entered accurately, inventory availability is confirmed, delivery requirements are met, and customers receive exceptional service. You will serve as a trusted point of contact for customer inquiries, order changes, special requests, and issue resolution while maintaining accurate records and supporting a seamless customer experience. In this role, you will play a critical part in supporting business operations by coordinating order fulfillment, invoicing, inventory tracking, product recalls, regulatory documentation, and customer onboarding activities. Success requires strong communication, organization, and problem-solving skills, along with the ability to manage multiple priorities while ensuring compliance with company policies and audit requirements. If you are customer-focused, highly organized, and passionate about delivering outstanding service, this is an exciting opportunity to make a direct impact on customer satisfaction and operational excellence at Grande!
Requirements
- 2 Year / Associate Degree Marketing, Business, Supply Chain or other related field required. An equivalent level of education and experience may be considered.
- One (1) or more years related experience required.
- Proficient knowledge and use of MS Office especially Word, Excel
- Proficient mathematical skills
- Strong attention to details
Nice To Haves
- ERP systems experience highly desired
Responsibilities
- Manage the end-to-end order process, ensuring orders are entered accurately, inventory availability is confirmed, and delivery requirements are met.
- Serve as a trusted point of contact for customer inquiries, order changes, special requests, and issue resolution.
- Maintain accurate records and support a seamless customer experience.
- Coordinate order fulfillment, invoicing, inventory tracking, product recalls, regulatory documentation, and customer onboarding activities.
- Ensure compliance with company policies and audit requirements.
Benefits
- Low-cost onsite clinics.
- Free onsite fitness center.
- Free healthy snacks throughout facility.
- Health and wellness reimbursement program.
- Associate cheese purchasing program.
- Two-year mentorship program.
- Relaxation rooms (based on location).
- Coffee and gelato bar (based on location).
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
