14 - (CSR) Customer Service Representative

S&S FUELS MANAGEMENT LLC • Las Vegas, NV

9d • Onsite

About The Position

The Customer Service Representative (CSR) is an hourly, non-exempt position responsible for safety, profitability, and excellent customer service at a company-owned retail facility. The role reports to the Store Manager and involves maintaining and operating the store in a fast-paced, team-oriented environment. Full-time and part-time positions are available.

Requirements

• High school diploma or GED preferred.
• Retail sales and customer service experience preferred.
• Ability to work with tools and equipment and perform the duties described.
• Ability to work as scheduled and arrive on time.
• Ability to communicate orally and in writing in English and engage in conversation.
• Ability to work independently and as part of a team.
• Ability to stand and/or walk for an entire shift.
• Ability to lift and/or carry up to 60 pounds from ground to waist level as needed.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes of a shift, using appropriate safety equipment.
• Ability to push and pull with the arms with up to 20 pounds of force.
• Ability to bend at the waist, with some twisting, for up to one hour of a shift.
• Ability to grasp, reach, and manipulate objects; hand-eye coordination, including climbing a ladder, is required for up to four hours of a shift.

Nice To Haves

• High school diploma or GED.
• Experience working in retail sales and customer service.

Responsibilities

• Provide courteous customer service and handle complaints quickly and tactfully.
• Use suggestive selling techniques to drive sales while maintaining strong customer rapport.
• Process sales accurately on the cash register, handle cash and other forms of payment, follow cash-handling procedures, and perform basic arithmetic.
• Operate the POS register and other store equipment and machines.
• Perform cleaning and basic upkeep of the site and its equipment, inside and out.
• Maintain proper inventory levels and complete shift closeouts.
• Perform duties with minimal supervision and, when required, work irregular hours.
• Notify store management of observed dishonesty by customers, vendors, or employees; follow vendor check-in procedures and company policy for confronting shoplifters.
• Comply with company policies and procedures, including applicable governmental regulations.
• Complete or attend required employee orientations, training, certifications, and meetings.

Benefits

• Medical, dental, vision, and life insurance; short-term and long-term disability; and Teladoc (available to full-time employees).
• 401(k) with up to a 3% company match.
• Paid vacation and sick time.
• Flexible scheduling.
• Career growth opportunities, including the opportunity to become a Lead Cashier or Assistant Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED