Customer Service Representative

The Suddath Companies•Jacksonville, FL

14d

About The Position

The Customer Service Representative communicates with customers and vendors to monitor shipment movement while providing excellent customer service and administrative support to the department. The role supports customer relocations, maintains accurate information in computer systems, and helps ensure shipments in storage receive timely updates for agents and the accounting department. The position also provides backup receptionist support and may require overtime. The role requires strong customer service, communication, organization, problem-solving, and teamwork abilities. The employee should be able to manage a large volume of tasks and emails, prioritize work to meet deadlines, interpret documents and correspondence, and work independently with minimal supervision. A high school diploma or GED and one to two years of related experience or training are required, or an equivalent combination of education and experience. Knowledge of MS Word and MS Excel is expected; no certifications are needed. The work environment has a usually moderate noise level. The employee regularly sits, uses hands to finger, handle, or feel, and talks or hears. The employee occasionally lifts or moves up to 10 pounds, and the job requires close vision and the ability to adjust focus.

Requirements

High school diploma or GED and one to two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent customer service and verbal and written communication skills.
Ability to work under deadlines and within specific time frames.
Ability to read and interpret emails and documents.
Ability to identify, analyze, and creatively solve problems.
Ability to be resourceful and work independently.
Self-motivated, works with urgency, and requires minimal supervision.
Strong interpersonal and teamwork skills.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts and apply basic algebra and geometry concepts.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Knowledge of MS Word and MS Excel.
Occasionally lift and/or move up to 10 pounds; regularly sit, use hands to finger, handle, or feel, and talk or hear; have close vision and ability to adjust focus.

Responsibilities

Monitor customer shipments in storage to ensure timely updates for agents and the accounting department.
Balance a large volume of tasks and emails effectively.
Perform administrative procedures related to customer relocations.
Provide accurate and complete information in computer systems.
Prioritize workload to meet required deadlines.
Provide administrative support to the customer service department.
Provide backup support for the receptionist.
Communicate with customers and vendors to monitor shipment movement and provide customer service.
Work overtime when needed.