Customer Service Representative

Graybar•Charleston, SC

2d•Onsite

About The Position

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every customer experience is top notch in quality. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues. Take an active role in selling Graybar goods and services on inbound calls. Provide support on product selection and application. Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Requirements

Strong communication skills
Ability to handle a variety of customer situations with enthusiasm and tact
High School education

Nice To Haves

Some retail or counter sales experience preferred
2 year or 4 year degree preferred

Responsibilities

Ensure every customer experience is top notch in quality
Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
Take an active role in selling Graybar goods and services on inbound calls
Provide support on product selection and application
Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Disability Benefits at no cost to you.
Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Paid Holidays throughout the year.
Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Employee Recognition Program.
Educational Reimbursement and Career Development Programs.