Customer Service Representative

Target Freight Management•Pittsburgh, PA

1d•Hybrid

About The Position

Target Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics company headquartered in Pittsburgh, PA, with several offices around the US. TFM leverages technology, experience, culture, and knowledge to be a leading industry provider, delivering effective and efficient customized freight solutions to a multitude of industries. The Customer Service Representative, under the direction of the Customer Service Manager, is responsible for ensuring the best possible customer experience, resolving customer questions, and offering solutions to drive company revenue.

Requirements

Minimum of high school diploma or GED
Minimum of 1 year experience required
Ability to communicate effectively across all levels of both customer and carrier’s organizations
Strong communication and phone skills
Problem solving and strong organizational skills with attention to detail
Highly motivated with an ability to work independently as well as in a group setting
Must have excellent phone and email communication skills and ability to multitask and assist clients after hours.
Solid understanding of MS Office, Windows, and basic business software

Responsibilities

Maintains customer relationships
Understands customer demands
Resolve customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
Continuous follow up on customer issues to ensure resolution
Willingness to collaborate within the customer service team
Manage incoming calls and emails
Claims filing and resolution
Route shipments and build Bill of Ladings
Track shipments on various carrier sites
Build and develop a thorough understanding of logistics and 3PL industry
Point of escalation for customer and carrier issues
Assists in training new team members
Assists in managing the customer service queue
All other duties assigned by management