Customer Service Representative

South Country Equipment • Mossbank, SK

9d • Onsite

About The Position

South Country Equipment is a family-owned, 8-location John Deere dealer network operating through southern Saskatchewan. The company prides itself on a culture that focuses on teamwork and mutual support to achieve goals, embracing innovation and cutting-edge technology in the agriculture industry. They aim to educate and equip farmers to enhance their operations. Successful team members typically exhibit a team-first mentality, eagerness for new challenges, a friendly personality, an understanding of their role's contribution to enterprise goals, and a passion for supporting the local agriculture community. The Customer Service Representative is the primary customer-facing role within the parts department, crucial for maintaining customer relationships. This role involves being the first point of contact for customers entering locations and using parts software to accurately and efficiently meet their parts needs.

Requirements

• 2-3 years of customer facing or retail experience
• A relationship focussed perspective to customer service and love for helping people
• Strong attention to detail
• Basic to intermediate computer skills
• Problem solving skills and the ability to come up with creative solutions

Nice To Haves

• A mechanical inclination or a farming background would be considered an asset

Responsibilities

• Professional consultation with customers to determine their needs through face-to-face interaction, phone conversations and written communication
• Support farmers throughout the year ensuring they have the parts to keep their equipment operating
• Develop relationships with farmers that will allow you to provide them enhanced support
• Provide input and assistance in inventory control and maintain a professional retail environment
• Operating within a cyclical environment that requires extended hours during the farming season including evenings, weekends and participation in an on call rotation

Benefits

• Training and development opportunities
• Career growth opportunities
• A welcoming family owned and operated organization that puts individuals first
• Opportunity to represent John Deere and support growers in food production
• Utilizing John Deere and outside sourced professional training to support with continuous learning
• Autonomy to set you up for success and allow you to be part of the innovation within agriculture
• Paid overtime hours
• Pension plan
• Health benefits
• Dental care
• Life insurance
• Vision care
• Paid time off
• Store discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees