Customer Service Representative

TransPerfect•El Paso, TX

1d•Onsite

About The Position

TransPerfect Connect is seeking Customer Service Representatives to support a premium retail client, focusing on quality, craftsmanship, and an elevated customer experience. This role involves delivering high-touch support via phone and email, assisting with product inquiries, orders, and post-purchase support. The ideal candidate should represent the brand thoughtfully, polished, and service-driven. TransPerfect is a global company with over 100 offices, offering language services and globalization management technology solutions, and is committed to employee well-being and career advancement. TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

Requirements

Minimum of 6 months of customer service experience (retail or contact center environment)
Strong verbal and written communication skills with attention to tone and detail
Ability to deliver a thoughtful, service-driven customer experience
Comfortable working in a structured, performance-driven environment
Strong problem-solving skills and attention to detail
Reliable attendance and schedule flexibility
Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
Computer Skills – basic navigation and typing skills
Communication tools – Teams, Outlook
Time management
Ability to work with challenging customers and maintain positive experience on each call

Nice To Haves

Experience in retail, apparel, or brand-focused customer service environments
Familiarity with product materials, fabrics, or apparel-related knowledge
Experience handling email or ticket-based customer support systems
Previous contact center experience in a customer-facing role

Responsibilities

Deliver a high-quality, brand-aligned customer experience across inbound calls and email interactions
Assist customers with product details, including fit, materials, fabric care, and overall product knowledge
Support customers with order placement, tracking, returns, and general inquiries
Resolve customer concerns with a solution-oriented, empathetic approach
Maintain a polished and professional tone that reflects a premium retail environment
Accurately document all interactions in internal systems
Follow established processes while adapting to meet individual customer needs