Customer Service Representative

HR Collaboration Group LLC•Michigan City, IN

5d•Onsite

About The Position

The Customer Service Representative manages customer orders, inquiries, quotes, and invoicing while partnering with internal teams to resolve issues and deliver timely, accurate, and exceptional service. The role is located in Michigan City, Indiana, in a standard office environment. Core hours are 7:30 a.m. to 4:00 p.m., Monday through Friday, for a typical 40-hour workweek. The position reports to the Customer Service Manager, has no direct reports, and requires no travel. The role is suited to someone who values high performance, integrity, excellence, collaboration, individual growth, employee well-being, and community impact. Pay is commensurate with proven expertise, and compensation will grow as the team member grows.

Requirements

At least 2 years of customer service or clerical experience; experience in a manufacturing- or distribution-related environment is preferred.
Strong customer service and communication skills, including the ability to manage customer inquiries, orders, quotes, and issues effectively.
Strong organization, prioritization, and attention to detail, including accuracy in processing invoices and shipping documentation.
Strong mathematical and analytical skills, including the ability to perform unit conversions and ensure accuracy in customer orders and product quantities.
Strong skills in Microsoft Office 365; Excel experience is required.
Solid written and verbal English communication and active-listening skills, with the ability to explain technical, service, and billing information clearly and professionally.
Strong customer focus and interpersonal skills; friendly, supportive, and professional demeanor.
Dependable and responsive, with a sense of urgency; self-motivated and able to work independently and within teams.
Able to maintain professionalism in difficult or high-pressure situations; positive attitude and willingness to learn.
Collaborative, respectful, community-focused, and service-oriented; demonstrates integrity, sound judgment, accountability, and respect for confidential information.
High school diploma or GED is preferred; an equivalent combination of education and directly related experience may be considered.

Nice To Haves

Customer service or clerical experience in a manufacturing- or distribution-related environment.
High school diploma or GED.

Responsibilities

Manage customer orders and returns to ensure accurate and timely processing.
Respond to customer inquiries and provide status updates promptly and effectively.
Create customer invoices and related documentation to support accurate billing.
Prepare international shipping and customs documents, as well as Proforma Invoices, to support compliant and accurate shipments.
Collaborate with Sales, Production, Product Development, and Accounts Receivable to resolve issues and meet customer needs.
Address customer issues and concerns to maintain positive customer relationships and service satisfaction.
Perform other related duties as assigned.