Customer Service Representative

Airtron•Houston, TX

5d•Onsite

About The Position

The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. The role involves handling customer interactions, managing data entry, and ensuring customer satisfaction. Airtron is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. Airtron is a heating and air conditioning installer and service provider looking for new team members.

Requirements

High School Diploma or GED.
2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
Must be able to communicate in English effectively, both verbally and in writing.
Valid driver's license required.
Ability to work overtime with little notice; weekends hours may occasionally be required.
Customer service mindset.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Able to work in a fast-paced environment.
Strong organizational skills, attention to detail and the ability to multi-task.
Willingness to learn and be a part of a team.
Positive attitude and a team player.
Ability to build positive relationships with customers, both internal and external.
Willingness and ability to work collaboratively with all levels of the organization.
Safety mindset and acceptance of a safety culture.

Nice To Haves

Completed college course work.
Related work experience may be substituted for education.

Responsibilities

Answers phones, schedules customers and assists customers with any/all inquiries.
Provides customer services relating to sales, sales promotions, installations and communications.
Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Follows location initiatives and proactively informs and educates customers.
Makes recommendations and in some cases develops improvement plans in response to customer surveys.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned. Duties may vary by location.