Customer Service Representative

Village Pet Care LLC•Hathaway Corners, NY

1d•Onsite

About The Position

At Finger Lake Pet Resort, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

Requirements

Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
Works together well with others to make sure all our guests are cared for and pet parents satisfied!
Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount.
A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
Attention to detail and great organizational skills to keep track of the varying needs of your Village.
Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift.
Passion for working with animals a must!

Responsibilities

Cheerfully greet pets and their humans when they arrive at our resort.
Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services.
Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
Schedule appointments and manage reservations to keep our resort running smoothly.
Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay.
Check dogs into daycare, boarding, and grooming.
Contact veterinarians to get vaccine or other needed information regarding pets in our care.
Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
Communicate with grooming and kennel staff regarding dogs as they check in and their needs.
Escort our furry friends to play areas/kennels/etc.
Responsible for the overall cleanliness/appearance of our front office.
Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters.
Keep desk, papers, etc. clean and organized.
Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.