Seasonal Customer Service Representative - Westerly, RI

Enterprise Mobility•Westerly, RI

3d•Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates rental transactions by verifying and documenting required driver information to support efficient rental and return experiences. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment limited to no more than 180 days. The position pays $19.00 per hour and is based in an Enterprise Mobility office in the Westerly, Rhode Island area. Full-time schedules are 40 hours per week, with multiple schedules available, including weekends and holidays. Schedules are discussed during the interview process.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
At least six months of prior customer service experience required.
Basic experience and understanding of a PC and Microsoft Office products required.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.

Responsibilities

Meet and greet customers professionally, warmly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, including optional protection products, upgrades, fuel options, and additional equipment.
Assist customers by providing directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.