Seasonal Customer Service Representative - Warwick/West Warwick/Cranston, RI
About The Position
The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also supports the rental process by verifying and documenting driver information to facilitate timely rentals and returns. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment limited to no more than 180 days. The position is based at an office in the Warwick, Rhode Island area and pays $19.00 per hour. Full-time schedules of 40 hours per week are available; schedules may include weekends and holidays and will be discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
- Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
- Must have at least six months of prior customer service experience.
- Must have basic experience and understanding of a PC and Microsoft Office products.
- Must be authorized to work in the United States and must not require company work-authorization sponsorship now or in the future.
Responsibilities
- Meet and greet customers professionally, in a friendly manner, and in a timely way.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
- Offer customer assistance such as directions, maps, local-area information, and appropriate service information.
- Answer incoming calls regarding reservations, rate quotes, general questions, and information or resolution requests from customers, other branches, and vendors.
- Place outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
