Seasonal Customer Service Representative - Westerly, RI

Enterprise•Westerly, RI

2d•Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer service and handles transactions while offering company-approved services and products. The role supports the rental process by verifying and documenting driver information to help ensure efficient rental and return experiences. The position is based at an office in the Westerly, Rhode Island area and pays $19.00 per hour. Seasonal employment begins in mid-May 2027, ends on or before October 31, 2027, and may not exceed 180 days. This is a full-time position of 40 hours per week; schedules are discussed during the interview process, and multiple schedules are available, including weekends and holidays.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Must currently have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
Must have no drug- or alcohol-related conviction on record (DWI/DUI) in the past five years.
At least six months of prior customer service experience required.
Basic experience and understanding of a PC and Microsoft Office products required.
Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, and offering optional protection products, upgrades, fuel options, and additional equipment.
Assist customers by providing directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.