About The Position

The Customer Service Representative provides customer service and supports daily operations at the Fenton location on South Highway 141. The role includes answering calls, taking and processing orders and payments, preparing pizzas according to company standards, keeping the work area clean and organized, and helping with cleaning, restocking, and other tasks. The representative responds to customer inquiries and resolves issues professionally while working with teammates to support efficient operations. The role requires standing for extended periods and lifting and moving items weighing up to 25 lbs.

Requirements

  • Strong communication skills and the ability to interact professionally with customers.
  • Flexibility to work various shifts, including weekends and holidays.
  • Ability to follow directions and adhere to company policies and procedures.
  • Positive attitude and friendly demeanor.
  • Basic computer proficiency for order processing and cash handling.
  • Excellent multitasking skills to manage multiple orders and tasks simultaneously.
  • Problem-solving abilities to address customer concerns effectively.
  • Physical stamina to stand for extended periods and lift up to 25 lbs.
  • Team-oriented attitude and willingness to assist colleagues.
  • Attention to detail to ensure order accuracy and cleanliness standards.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Answer incoming phone calls and take customer orders accurately.
  • Process cash transactions and handle payments.
  • Prepare and make pizzas according to company standards.
  • Maintain a clean and organized work environment.
  • Provide outstanding customer service and help ensure a positive customer experience.
  • Assist with tasks as needed, including cleaning and restocking.
  • Collaborate with team members to support efficient operations.
  • Handle customer inquiries and resolve issues professionally.
  • Lift and move items weighing up to 25 lbs. as required.
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