Customer Service Representative (Administrative Assistant)

Zanesville-Muskingum County Health Department•Zanesville, OH

1d•Onsite

About The Position

The Administrative Assistant serves as the first point of contact for clients and visitors, providing comprehensive administrative and customer service support in the main reception area. This position supports the daily operations of the Immunization Clinic, WIC, Vital Statistics, and various other agency programs by ensuring efficient front-line service and accurate clerical processing. This position operates in a front-desk environment with frequent interaction with the public and staff. The role may require sitting, standing, and handling multiple interruptions throughout the workday.

Requirements

High School Diploma or GED
Highly detailed, organized, and dependable
Demonstrated proficiency in computer, communication, and multi-tasking skills
Valid driver’s license with access to reliable transportation
Non-tobacco user

Nice To Haves

Outstanding Customer Service Skills
Professionalism
Fast-paced environment requires multi-tasking
Microsoft Office Skills
Verbal/Written Communication
Organization
Problem Solving
Reporting Skills
Administrative Writing Skills
Managing Processes
Analyzing Information
Supply Management

Responsibilities

Greet and assist clients, visitors, and staff in a professional and courteous manner, both in person and via phone.
Provide administrative support to multiple programs, including Immunization Clinic, WIC, Vital Statistics, and other agency services.
Schedule appointments, direct inquiries, and route clients to appropriate departments or services.
Perform a variety of clerical tasks such as data entry, filing, document preparation, and record maintenance.
Maintain confidentiality and accuracy when handling sensitive client information.
Process forms, applications, and vital records in accordance with agency policies and procedures.
Assist with maintaining an organized and efficient reception area.
Support general office operations and provide backup assistance to other administrative staff as needed.
Obtain and record participant health measurements for WIC services, including height and weight.
Perform capillary blood collection (finger stick) to assess iron levels (hemoglobin) in accordance with established clinical protocols and safety standards.
Ensure proper sanitation, infection control, and accurate documentation of all collected data.
Provide respectful, client-centered assistance to participants during the screening process.
Maintains supplies inventory by checking stock, anticipating needed, completing requisition forms for ordering.
Participate in committees, meetings, training courses and at community events as requested.
Maintain a clean, organized, and welcoming reception area.