Administrative - Customer Service Representative
CSMC Coastal Ortho Torrance•Torrance, CA
•Onsite
About The Position
The Administrative - Customer Service Representative will be responsible for handling customer inquiries, managing the check-in process, and understanding medical insurance, referral processes, and benefit plans. This role requires strong communication skills and experience in a medical office setting. The candidate must be bilingual in English and Spanish and fully vaccinated and boosted for COVID-19.
Requirements
- Bilingual in English and Spanish.
- Fully vaccinated and boosted for COVID-19.
- High School Diploma.
- Experience with medical insurance, referral processes, and benefit plans.
- 1 year of recent experience working in an outpatient clinic or medical office setting.
- Ability to read, understand, and respond to detailed oral and written instructions.
- Experience with CS-Link/Epic.
- 2+ years’ recent experience working as a Patient Service Representative.
- Experience with check-in process and insurance plans and benefits.
- PT office or PT scheduling experience.
Nice To Haves
- Associate degree or higher college education.
Responsibilities
- Handle customer inquiries.
- Manage the check-in process.
- Understand medical insurance, referral processes, and benefit plans.
- Respond to detailed oral and written instructions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
