Customer Care/Call Center Specialist

MMC Group•East Hartford, CT

2d•Onsite

About The Position

Customer Service Representative Location: East Hartford, CT (Onsite) Pay Rate: $19.94 per hour Schedule: Monday through Friday, 8:30 AM - 5:00 PM Weekends Off Join a Team That Makes a Difference Are you passionate about helping people and providing exceptional customer service? We are seeking Customer Service Representatives to serve as the first point of contact for consumers seeking assistance with program information, account access, and password resets through an online consumer portal. In this role, you will support customers by answering questions, resolving issues, documenting interactions, and ensuring every caller receives accurate and professional assistance. If you enjoy helping others, solving problems, and working in a structured, fast-paced environment, we want to hear from you.

Requirements

Must be at least 18 years of age.
High School Diploma or GED required with a minimum of six months of call center experience.
Must pass a 30 WPM typing test.
Must successfully complete a customer service assessment.

Nice To Haves

Candidates with an Associate Degree or higher may qualify without prior call center experience.

Responsibilities

Serve as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs.
Provide professional telephone support to consumers and providers.
Assist customers with account access and password reset requests.
Accurately answer incoming calls and resolve customer concerns.
Document all customer interactions thoroughly and accurately.
Forward calls to leadership teams or appropriate Connecticut agencies following established procedures.
Provide clear, complete, and accurate information regarding program requirements and services.
Log customer interactions into the call tracking system.
Identify trends in customer concerns and recommend service improvements.
Handle sensitive situations with professionalism and empathy.
Process and document complaints according to established policies and procedures.
Meet or exceed performance goals related to call volume, quality, and customer satisfaction.