Call Center Supervisor - Customer Care
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Supervisor, Customer Care in Last Mile at RXO, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of Specialist, Customer Care. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
Requirements
- Bachelor's degree or equivalent related work or military experience
- 3 years’ experience in a supervisory call center role in the logistics or transportation industry
- Experience with Microsoft Office (Outlook, Word and PowerPoint), and other business-related applications.
- Advanced experience with Excel including pivot tables and vlook-up.
Nice To Haves
- 4+ years’ experience in logistics
- Excellent written and verbal communication skills
- Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns
Responsibilities
- Organize and supervise day-to-day operations and activities of a customer care team in order to achieve key performance goals.
- Support the building and developing of an effective and high-performance team.
- Maintain daily and weekly statistics for individual direct reports
- Research department results
- Troubleshoots operational problems
- Complete team reports as required
- Identify and research escalated problems and provide guidance to direct reports for resolution
- Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
