Call Center Customer Service Specialist
MileOne Autogroup•Virginia Beach, VA
•Hybrid
About The Position
MileOne is hiring customer service professionals at all levels to join our Director of First Impressions (DFI) and Service Central teams. Our dedicated Directors of First Impressions will be on front-lines answering incoming calls with a wide range of customer needs. You will be the person responsible for making client first impressions and building our customer service reputation. This position starts at $15/hour.
Requirements
- Confidence to speak to new people on the phone and in using a computer
- Excellent verbal and written communication skills
- Strong work ethic, professional manner and a positive attitude
- Desire to continuously learn through ongoing training, development, and mentorship opportunities.
Responsibilities
- Answer all incoming phone calls according to a proven, pre-set customer service script, assess caller needs and transfer calls to appropriate locations
- Log all customer comments into a scheduling system, if needed; this would include setting service appointments
- Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls, emails and text.
Benefits
- health and financial benefits
- training and mentoring
- Employee Purchase Program
- MileOne Support Fund: by Employees, for Employees
- NextMile Scholarship Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
