Customer Service Call Center
Fletcher Jones Automotive Group•Newport Beach, CA
•Onsite
About The Position
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.
Requirements
- Outstanding interpersonal and communication skills.
- Previous experience in a call center, retail or customer service is preferred.
Responsibilities
- Follow script and guidelines on each and every phone call
- Master Power Tracks and use appropriately
- Ensure phones are not left unattended during scheduled shift
- Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest’s experience, leaving a lasting positive impression on behalf of the company
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
