Customer Service / Call Center
Tuscaloosa Ford•Tuscaloosa, AL
•Onsite
About The Position
Tuscaloosa Ford is seeking a Customer Service / Call Center Representative to join their team. This role involves handling inbound calls from service customers, responding to inquiries via various channels, and maintaining customer relationships. The position offers a fun work environment with excellent earning potential, focusing on customer service rather than cold or sales calls. It is a full-time position with comprehensive benefits.
Requirements
- Must provide great customer service
- Excellent computer skills a must
- Valid Driver’s License required
Nice To Haves
- Previous Customer Service experience a plus!
Responsibilities
- Answer inbound calls from our own service customers and Set Appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize our computer tracking system daily.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Saturday Lunches
- Family owned and operated
- Long term job security
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
