Customer Service / Call Center
About The Position
Five Star Chrysler Dodge Jeep Ram Warner Robins is hiring a Customer Service / Call Center Representative. This role involves answering inbound calls from service customers, setting appointments, and responding to inquiries via email, phone, and live chat. The position emphasizes providing great customer service in a fun environment with excellent earning potential, including hourly pay plus monthly bonuses. There are no cold calls or sales calls required. The role also includes participating in training sessions, maintaining positive relationships with colleagues and management, and utilizing a computer tracking system.
Requirements
- Excellent computer skills a must
- Valid Driver’s License required
Nice To Haves
- Previous Customer Service experience a plus!
Responsibilities
- Answer inbound calls from our own service customers and Set Appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize our computer tracking system daily.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Life Insurance
- Short & Long Term Disability Insurance
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
