Customer Service Representative (Call Center)

6 Degrees Health•Amarillo, TX

6d•$18 - $24•Hybrid

About The Position

This position is responsible for contacting providers and resolving potential overpaid claims for medical, dental and long-term care providers on behalf of insurance clients that APU represents. This position is primarily an outbound calling role in a fast-paced working environment. Our culture is built on being polite, persistent, and proactive, and any candidate seeking a job at APU must adopt these core principles.

Requirements

High School Diploma or equivalent.
Possess excellent computer skills
Possess excellent interpersonal skills, oral and written communication skills
Be able to work independently
Be detail oriented, accurate and precise in completing the tasks associated with the position
Intermediate Windows & MS Office Skills are mandatory.

Nice To Haves

Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing.
Call center experience
Customer service experience
have Mainframe, “green screen” experience or similar systems
Have expert knowledge of Microsoft Excel, Word & Outlook.

Responsibilities

Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments.
Persistent at problem solving and escalated appropriately.
Proactively making contact and responding both verbally and in writing with providers.
Responsible for maintaining and accurately updating in the operating system, to include: points of contact, adding or creating notes, recovery stages, etc.
Perform administrative duties to include: creating notes, researching overpayments, sending emails/faxes, etc.
Basic level of polices & procedures
Positively respond to coaching, mentoring and feedback.
Ability to work in a fast-paced and team environment.
Achieve daily, weekly, and monthly recovery goals and metrics.