Customer Service Representative (Warranty Services) (Simi Valley, CA)

Milgard Manufacturing LLC•Simi Valley, CA

10d•$24 - $26•Onsite

About The Position

The Customer Service Representative supports builders, contractors, and homeowners by resolving warranty inquiries, coordinating service solutions, and communicating clearly and promptly from first contact through resolution. The role validates and processes warranty claims, manages customer requests and follow-ups, and coordinates appointments and field-service technician dispatch to meet service timelines and maximize efficiency. The representative works with Field Service, Sales, Leadership, and Engineering to provide complete information and resolve customer issues while handling customer data and payments responsibly. The position is based at 355 E. Easy St. in Simi Valley, California. It is a weekday, in-person role in a fast-paced, customer-focused environment involving high-volume phone and email communication and internal service, dispatching, scheduling, and payment systems. A high school diploma or equivalent is required. Customer service, scheduling, dispatch, or coordination experience is preferred; experience in manufacturing, building materials, construction, or service industries is a plus. Experience with windows, millwork, or warranty processes is helpful but not required. The posting prefers 2–3 years of customer service or scheduling/dispatch experience. The employer offers hands-on training and development in customer service, operations, and scheduling, with possible career growth into Senior Customer Service, Dispatch/Operations, or Inside Sales. The stated pay range is $24.00–$26.00 per hour, based on experience.

Requirements

High school diploma or equivalent.
Ability to communicate clearly, professionally, and empathetically by phone and email.
Problem-solving ability to assess customer concerns, determine next steps, and drive resolution.
Strong attention to detail when managing requests, documentation, and follow-ups.
Ability to manage multiple requests and meet deadlines in a fast-paced environment.
Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines.
Ability to collaborate effectively with cross-functional teams.
Professional judgment when handling sensitive situations, payments, and customer data.
2–3 years of previous customer service or scheduling/dispatch experience is preferred.

Nice To Haves

Customer service, dispatching, scheduling, or coordination experience.
Experience in manufacturing, building materials, construction, or service industries.
Experience with windows, millwork, or warranty processes.

Responsibilities

Resolve customer warranty inquiries accurately and within expected timelines.
Validate and process warranty claims efficiently.
Coordinate customer service solutions and communicate clearly throughout the process.
Schedule and dispatch field-service technicians, optimizing routes and appointments to meet service timelines.
Manage multiple customer requests, documentation, payments, and follow-ups while maintaining accuracy.
Communicate service timelines and set clear customer expectations.
Adjust schedules to accommodate urgent or changing service needs.
Collaborate with Field Service, Sales, Leadership, and Engineering to resolve customer issues.
Provide internal partners with complete and timely information to support resolution.
Meet service commitments and quality standards while maintaining a high-quality customer experience.