Customer Service Representative (REMOTE US Position)

ZYWIE INC•Johns Creek, GA

5h•Remote

About The Position

Zywie, Inc. is a Great Place To Work® Certified™ company and equal opportunity employer. Founded in 2014, we are a remote cardiac monitoring company on a mission to improve patient outcomes through wearable biosensor technology and cloud-based data analytics. We believe that great patient care starts with a great place to work. We are seeking a professional and detail-oriented Customer Service Representative to serve as the primary point of contact for patients and medical providers. This role is responsible for delivering exceptional service by addressing inquiries, resolving concerns, and ensuring a positive customer experience.

Requirements

High school diploma or equivalent preferred.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Ability to handle sensitive situations with professionalism and discretion.

Nice To Haves

Bilingual (English/Spanish) preferred.
Prior experience in customer service or a related field preferred.

Responsibilities

Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner.
Provide accurate and thorough information regarding products and services.
Resolve concerns efficiently while maintaining a high level of professionalism.
Maintain and update patient records with accuracy and attention to detail.
Collaborate with internal teams to ensure customer needs are met.
Adhere to company policies, procedures, and service standards.
Perform additional duties as assigned.