Customer Service Representative – Utility Billing
About The Position
Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with natural gas utility accounts. The role assists customers with gas bills, payments, account information, and other account-related concerns while providing a positive customer experience. This is a remote position for candidates residing in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY. The position is full-time, 40 hours per week, and benefit-eligible beginning the first of the month after 60 days. Working hours fall between 9:00 a.m. and 9:00 p.m. CST, Monday through Friday and every other weekend. Paid training typically lasts one week and runs Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Starting pay is $14 per hour, with an additional $1 per hour shift differential for nights and weekends.
Requirements
- One year of previous customer service, call center, or office experience is preferred.
- Strong verbal and written communication skills.
- Comfort working with billing and account information.
- Strong attention to detail.
- Ability to navigate multiple computer systems.
- Professional and empathetic approach to customer concerns.
- Reliable attendance and punctuality.
- Ability to work independently and as part of a team.
- Comfort handling potentially difficult customer interactions.
- Comfort with cross-training on other accounts.
Nice To Haves
- Previous customer service, call center, or office experience (one year preferred).
Responsibilities
- Assist customers with questions regarding natural gas bills and account balances.
- Process and assist with customer payments.
- Research and resolve account-related issues.
- Clearly explain billing information, charges, and payment options.
- Update and maintain accurate customer account information.
- Handle customer questions and concerns professionally and efficiently.
- Follow established procedures and privacy requirements.
- Document customer interactions accurately.
- Escalate issues when additional assistance or authorization is required.
- Provide excellent customer service on every interaction.
- Cross-train on other accounts.
Benefits
- Benefit eligibility begins the first of the month after 60 days.
- Paid training.
- Additional $1 per hour shift differential for nights and weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
