Customer Service Representative – Utility Billing
About The Position
Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with natural gas utility accounts. The role assists customers with gas bills, payments, account information, and other account-related concerns while providing a positive customer experience. It is remote for applicants residing in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY. The position is full-time, 40 hours per week. Working hours fall between 10:00 a.m. and 10:00 p.m. Eastern Time, Monday through Friday and every other weekend. Paid training is typically one week, Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time. Starting pay is $14 per hour, with an additional $1 per hour shift differential for nights and weekends. The role is benefit-eligible on the first day of the month after 60 days.
Requirements
- One year of previous customer service, call center, or office experience is preferred.
- Strong verbal and written communication skills.
- Comfort working with billing and account information.
- Strong attention to detail.
- Ability to navigate multiple computer systems.
- Professional and empathetic approach to customer concerns.
- Reliable attendance and punctuality.
- Ability to work independently and as part of a team.
- Comfort handling potentially difficult customer interactions.
- Comfort cross-training on other accounts.
Responsibilities
- Assist customers with questions regarding natural gas bills and account balances.
- Process and assist with customer payments.
- Research and resolve account-related issues.
- Clearly explain billing information, charges, and payment options.
- Update and maintain accurate customer account information.
- Handle customer questions and concerns professionally and efficiently.
- Follow established procedures and privacy requirements.
- Accurately document customer interactions.
- Escalate issues requiring additional assistance or authorization.
- Provide excellent customer service on every interaction.
Benefits
- Paid training
- Benefits eligibility begins on the first day of the month after 60 days
- Additional $1 per hour shift differential for nights and weekends
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
