Customer Service Representative - Kendall Electric

Galloup•Traverse City, MI

About The Position

The Customer Service Representative at Kendall Electric manages customer queries and complaints, processes orders and modifications, and escalates complaints across communication channels. The role maintains positive customer relationships by providing excellent service. It reports to the Inside Sales Manager, Location Manager, or Territory Manager. The position is entry level and is based in a normal office environment. It involves occasional travel to branches or business-related functions such as training or seminars. Employees may be asked to perform other duties and projects as assigned.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office.
Excellent work ethic and good verbal and written communication skills.
Ability to work cross-functionally and manage multiple requests in a fast-paced environment.
Ability to communicate well with all levels of the organization and provide excellent internal and external customer service.
Ability to see, talk, and hear.
Ability to sit for 8 hours a day.

Nice To Haves

Previous customer service experience, preferably with a related product line.
Experience interfacing with or supporting a direct sales force.

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers.
Respond promptly to customer inquiries.
Communicate with customers and vendors through various channels.
Acknowledge and resolve customer complaints.
Acquire basic product knowledge to assist customers and vendors.
Participate in sales and product training sessions.
Process quotes in the business system.
Provide vendor portal assistance to customers.
Maintain records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues as necessary.
Perform other duties and projects as assigned.