Customer Service Rep(06077) - 1213 Liberty Rd

Domino's Franchise•Eldersburg, MD

1d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly, positive customer service while taking and processing orders, addressing customer concerns, handling cash, and preparing high-quality pizzas and other products. The role includes upselling, food and portion control, food preparation, maintaining hygiene and food safety, stocking ingredients, taking inventory, completing paperwork, and cleaning equipment and the store. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to advance from customer service into management and franchise ownership. Work involves operating store equipment and a computer keyboard or touch screen, communicating with customers and coworkers in person and by phone, and performing general cleaning and stocking duties. Conditions can include varying or adverse weather during outside tasks; temperatures ranging from about 36°F in the cooler to 90°F or higher in some work areas; food odors and cornmeal dust; cramped spaces; and exposure to hot surfaces, sharp edges, and moving mechanical parts. The role is physically active and primarily performed standing, with short-distance walking, frequent reaching and hand use, and repeated forward bending. Duties also include lifting and carrying supplies weighing up to 50 pounds, moving trays on dollies, and occasional climbing, crouching, or squatting.

Requirements

Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers in person and by phone.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and trays of dough weighing approximately 12 pounds each.
Ability to push or pull trays on dollies.
Ability to infrequently navigate stairs or climb a ladder.
Ability to stoop, bend forward, crouch, or squat as required by stocking and cleaning tasks.
Continuous reaching and hand use; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.
Ability to work amid varying weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and enter orders using a computer keyboard or touch screen.
Stock ingredients and supplies from deliveries in storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Communicate with customers and coworkers to process orders.
Perform outside tasks such as removing trash.
Unload deliveries and move, carry, and store ingredients and supplies.
Change prices on signs, wash walls, and perform maintenance when needed.