Customer Service Representative - State Farm Agent Team Member
About The Position
Responsive recruiter Benefits: Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team. This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart: someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching. As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction. Previous customer service experience in the insurance industry is preferred. The Ideal Candidate Is: Friendly, personable, and relationship-oriented Highly organized and attentive to detail Passionate about helping and serving others A strong communicator who connects easily with people Team-oriented and dependable Professional, trustworthy, and proactive with people
Requirements
- P&C License (must be able to obtain)
- L&H License (must be able to obtain)
Nice To Haves
- Previous customer service experience in the insurance industry is preferred.
Responsibilities
- Serve as the first point of contact for existing customers via phone, text, email, and walk-ins
- Deliver concierge-level customer service and support
- Assist with billing questions, payments, policy documents, and general service requests
- Schedule appointments for licensed team members through proactive outreach
- Maintain accurate customer records and documentation
- Collaborate with team members to support agency goals and client satisfaction
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
