Customer Service Rep

Abacus • City of Industry, CA

1d • Onsite

About The Position

The Customer Service Representative works in City of Industry, California, interacting with customers by phone and email and handling a high volume of inbound calls in a fast-paced environment. The role manages customer requests related to orders, substitutions, and credits, provides support for special customer requests, and collaborates with departments within the Distribution Center. Other projects and duties may be assigned. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• At least 6 months of experience in a call center environment.
• Strong data entry skills.
• Ability to handle customer interactions by phone or in person.
• Excellent computer skills.
• Must pass a post-offer background check and drug test.

Nice To Haves

• 1–2 years of experience in customer service, a call center, or a related field within the foodservice industry.
• Recent experience in a fast-paced call center environment.
• Experience using Cisco phone systems or multi-line phone systems.

Responsibilities

• Manage customer requests for orders, substitutions, and credits through various communication channels.
• Support special customer requests.
• Collaborate with different departments within the Distribution Center as needed.
• Participate in other projects or duties as assigned.
• Handle customer interactions by phone or in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED