Customer Service Representative- Veterinary Hospital

Community Veterinary Partners • Newtown Township, PA

4d • $15 - $19 • Onsite

About The Position

Sycamore Veterinary Hospital is growing and seeking one to two Part-Time Customer Service Representatives to help deliver exceptional care and an outstanding client experience. The ideal candidate loves helping people, thrives in a fast-paced environment, and enjoys being part of a supportive team. Client Service Representatives are often the first and last impression of the hospital, and this role requires positivity, professionalism, and a passion for helping others while ensuring smooth operations.

Requirements

• Friendly, outgoing, and genuinely enjoys working with people
• Positive, dependable, and solution-oriented
• Comfortable multitasking in a busy environment
• Tech-savvy and confident learning multiple software systems
• An excellent communicator, both verbally and in writing
• Detail-oriented with strong organizational skills
• Able to remain calm and professional during busy or emotional situations
• Passionate about creating exceptional client experiences

Nice To Haves

• Previous customer service experience is preferred
• Veterinary or medical office experience is a plus

Responsibilities

• Welcome clients and their pets with warmth and professionalism
• Answer a multi-line phone system and provide exceptional customer service
• Schedule appointments across multiple doctors and services
• Check patients in and out efficiently
• Process invoices and payments accurately
• Create and send client communications with strong attention to grammar and detail
• Make follow-up calls, appointment reminders, and client outreach
• Navigate multiple software platforms with confidence
• Collaborate with veterinarians, technicians, and support staff to keep the hospital running smoothly
• Help maintain an organized, positive, and efficient front desk

Benefits

• Generous employee pet care discount
• Uniform stipend
• Journey Behavioral Health Program
• Employee Assistance Program (EAP)
• ADP LifeMart employee discounts
• Monthly bonus potential
• A supportive, positive team culture
• The opportunity to work alongside a team practicing gold-standard veterinary medicine while continuing to learn and grow
• A workplace that values collaboration, professional development, and work-life balance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed