Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•Norcross, GA

22h•Onsite

About The Position

The Bilingual Customer Service Representative is an entry-level, in-store role at Titlemax in Norcross, Georgia. The representative helps customers access financial services, builds relationships with a diverse customer base, and accurately processes transactions such as check cashing, money transfers, and customer payments. The role includes hands-on training, coaching, and development, with opportunities for career advancement across the company’s brands. This position requires regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends. Work schedules and minimum hour requirements may vary by brand and are subject to change. The hourly wage is $15.00. The position involves frequently standing, moving around the store and outside it, transporting items up to 25 pounds, and operating a keyboard and other mechanical controls.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and the ability to enter data accurately.
Proficiency using phones, a POS system, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Background check required; checks and results are handled in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Availability for regular in-person attendance, including weekends, and a full-time schedule of at least 40 hours per week.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish ability; may be required at certain locations.

Responsibilities

Connect with customers to build lasting relationships and encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the internal and external appearance of the store and meet cleanliness standards.
Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time in-person work schedule, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven company brands.
Enrollment in a Key Holder Program designed to build leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off that starts at 12 days in the first year and grows with tenure.