Entry Level Remote Customer Service Representative (Prince Edward Island)

The Sydney Call Centre•, PE

7d•Remote

About The Position

MCI is seeking Customer Service Representatives to support inbound calls, technical troubleshooting, and back-office processing for both commercial and public sector clients. The role involves being the voice behind recognized brands, delivering exceptional service and building lasting customer relationships. This is a remote position supporting clients in Prince Edward Island. To be considered, a full application on the company careers page, including screening questions and a pre-employment test, is required.

Requirements

Age 18+
High school diploma or equivalent
Strong written and verbal communication skills
Typing speed of 20+ WPM with accuracy
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Skilled in conflict resolution, troubleshooting, and customer engagement
Empathetic, patient, and responsive to customer needs
Able to multitask, stay organized, and work independently
Team-oriented with a customer-first mindset
Comfortable in a fast-paced, dynamic environment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Responsibilities

Engage with customers via inbound calls to understand and resolve their issues.
Use internal systems to manage accounts and process requests efficiently.
Identify opportunities to upsell or upgrade services using consultative sales techniques.
Clearly explain products, services, and processes to customers.
Escalate complex issues to management when necessary.
Ensure first-call resolution through effective communication and problem-solving.