Customer Service Representative - Health Insurance Member Support (Remote - Minnesota)
About The Position
We are seeking compassionate and customer-focused Customer Service Representatives to support a health insurance organization during an important service area transition. In this role, you will assist current members who have questions about changes to their health insurance coverage and plan availability. This is an excellent opportunity for individuals with call center experience who enjoy helping people, solving problems, and providing exceptional customer service in a fast-paced environment. As a Customer Service Representative, you will serve as the first point of contact for health plan members impacted by service area changes. You will answer questions regarding coverage, explain available options, address concerns, and provide support to ensure a positive member experience during the transition. While the initial focus will be on coverage-related inquiries, additional training and responsibilities may be introduced over time.
Requirements
- Previous call center or contact center experience.
- Strong customer service and communication skills.
- Ability to navigate multiple systems while speaking with customers.
- Strong problem-solving and active listening abilities.
- Excellent attention to detail and documentation skills.
- Ability to work independently in a remote environment.
- Reliable internet connection and dedicated workspace.
- Candidates must reside in Minnesota.
Nice To Haves
- Opportunity to gain experience within the health insurance industry
- Supportive team environment and comprehensive training
- Meaningful work helping members understand important coverage changes
- Potential for contract extensions and expanded responsibilities
Responsibilities
- Answer inbound calls from health insurance members regarding coverage changes and plan availability.
- Explain benefit and coverage information clearly and professionally.
- Research member questions and provide accurate information and resolutions.
- Document customer interactions accurately within company systems.
- Escalate complex issues to appropriate departments when necessary.
- Maintain service quality standards while managing a high volume of calls.
- Demonstrate empathy and professionalism when assisting members through coverage transitions.
- Meet productivity, attendance, and quality expectations.
- Participate in ongoing training and development opportunities as business needs evolve.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
