About The Position
Ameritas is seeking Customer Service Representatives for its Group dental and vision insurance division. This inbound call center role provides customer service intended to exceed customer expectations and build customer loyalty. Representatives communicate with providers and insured members to verify eligibility, explain plan provisions, provide claim status, and share other pertinent information. The position may be performed in-office in San Antonio, Texas, or remotely from Texas. The class starts January 11, 2027, and starting pay is $18 per hour. Representatives answer routine questions, process transactions, and resolve issues by phone or written correspondence. They document inquiries and customer information electronically, provide back-office support to service teams, protect confidential participant and policyholder information, and work toward established service standards and department metrics. Overtime may be required to support business needs.
Requirements
- High school diploma or equivalent.
- 0–2 years of related experience.
- Excellent verbal and written communication skills.
- Demonstrated initiative when assessing situations.
- Proficient use of computer systems and keyboarding skills.
- Ability to work overtime when required to support business needs.
Nice To Haves
- Contact center, customer service, dental office, and/or insurance experience is highly preferred.
Responsibilities
- Communicate by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
- Provide information related to insured eligibility, plan provisions, claim status, or other pertinent matters.
- Document customer inquiries and related customer data electronically.
- Assist service teams with back-office support functions.
- Protect the confidentiality of plan participants and policyholders in compliance with privacy policies and procedures.
- Support department goals by achieving established service standards and metrics.
Benefits
- 401(k) retirement plan with company match and quarterly contribution
- Tuition reimbursement and assistance
- Incentive program bonuses
- Thrive Days personal time off
- Paid time off (PTO)
- Medical, dental, and vision health benefits
- Health Savings Account (HSA) with employer contribution
- Well-being programs with financial rewards
- Employee assistance program (EAP)
- Professional development programs
- Leadership development programs
- Employee resource groups
- StrengthsFinder Program
- Matching donations program
- Paid volunteer time—8 hours per month
- Paid maternity leave and paternity leave
- Fertility, surrogacy, and adoption assistance
- Backup child, elder, and pet care support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
