Customer Service Representative (Dental & Vision Benefits) Remote in NE

Ameritas • Remote, NE

6d • Remote

About The Position

Ameritas is seeking Customer Service Representatives for its Group dental and vision insurance division. This is an inbound call-center position serving providers and insured members. Representatives provide customer service intended to exceed customer expectations and achieve customer loyalty by responding to questions about eligibility, plan provisions, claim status, and other relevant information. The role may be performed remotely in Nebraska.

Requirements

• High school diploma or equivalent.
• 0–2 years of related experience.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Demonstrated initiative when assessing situations.
• Proficiency with computer systems and keyboarding.

Nice To Haves

• Contact center, customer service, dental office, and/or insurance experience is highly preferred.

Responsibilities

• Communicate by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Document customer inquiries and related customer data electronically.
• Assist service teams with back-office support functions.
• Protect the confidentiality of plan participants and policyholders and comply with privacy policies and procedures.
• Support department goals by meeting established service standards and metrics.

Benefits

• Starting pay of $18 per hour.
• 401(k) retirement plan with company match and quarterly contribution.
• Tuition reimbursement and assistance.
• Incentive program bonuses.
• Thrive Days personal time off.
• Paid time off (PTO).
• Medical, dental, and vision health benefits.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
• Matching donations program.
• Eight hours of paid volunteer time per month.
• Paid maternity and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder, and pet care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED